Toolsverse Support

FAQ

Data Explorer FAQ

General

Q. What is Data Explorer?
A. Data Explorer is a complete end-to-end solution for database development, data migration and data discovery. It runs on all major platforms, including Web browsers.

Q. What are the editions of the Data Explorer?
A. There are Free and ETL editions of the Data Explorer and Data Explorer for Enterprises. Please follow this link for more details about Free and ETL editions. Data Explorer for Enterprises includes 1 year of premium support and can be installed on unlimited numbers of computers.

Q. Is there a Web version of the Data Explorer?
A. Yes there is. Web version looks, feels and performs identical to the desktop version.

Q. Can Data Explorer work in the client-server mode?
A. Yes it can. In the client-server mode all heavy lifting, including but not limited to SQL, ETL, data migration, etc. performed on the server. Client-server mode is available only for ETL and Enterprise editions of the Data Explorer. It includes role-based security.

Q. Is Data Explorer open source?
A. While some components of the Data Explorer are open source (for example, the ETL framework) the Data Explorer itself is not.

Q. What type of license is required for the Data Explorer?
A.  LGPL is used for the open source components of the Data Explorer and a proprietary software license is required for the commercial products.

Q. Can I evaluate the software before I buy it?
A. Yes, you can. A standard 20-day trial period for the Data Explorer ETL edition is permitted with the evaluation license. After 20 days from the first use, the commercial modules will be automatically disabled.

Q. What are the evaluation license restrictions?
A. The evaluation license will expire after 20 days from the first use. Also, data migration and ETL functionality is limited to 1000 records for each data set during the evaluation period.

Q. How can I check which edition I have and how many evaluation days are left?
A. Start Data Explorer. Go to About.

Q. How is support provided?
A. We offer free support via e-mail. Commercial support services are also available.

Q. How can I download software?
A. All software is available for download for free at any time. Just follow the links on the product pages.

Q. Which operating systems are supported?
A. Software has been tested on Windows (XP and above) and OS X (Leopard and above). Products are expected to work in all major versions of Unix and Linux.

Q. Which versions of Java are supported?
A. Software requires Java 6 and above. Java 7 is supported.

Q. Which internet browsers are supported?
A. All modern browsers. IE, version 7 and above. JavaScript and cookies must be enabled. IE 9 and above must be set to compatibility mode.

Q. What are the minimum system requirements?
A. At least 2 GB of RAM, 30 GB of free disk space. We recommend at least 4GB of RAM.

Purchasing

Q. What do I buy?
A. You buy a license for the commercial edition. The product itself can be downloaded for free at any time.

Q. What edition of the product is available for download?
A. ETL edition.

Q. What is a license?
A. A license is a small file which will be delivered to you by e-mail within 24 hours after purchase.

Q. What should I do with a license file after I receive it by e-mail?
A. Just put in the config folder. Don’t worry about other licenses. The most permissive license will override the others.

Q. I have not received my license within 24 hours after purchase What should I do?
A. Please contact our authorized reseller FastSpring at orders@fastspring.com.

Q. Do I need to purchase individual licenses for each user?
A. Yes, you do.

Q. Can I use the same license at work and at home?
A. Yes, you can.

Q. Can I use the same license on different operating systems?
A. Yes, you can.

Q. Do I need to periodically renew a license?
A. No, you don't.

Q. Am I eligible for free upgrades?
A. One year of free upgrades is included. Please contact us if you want to purchase extension.

ETL Framework FAQ

General

Q. What is ETL Framework?
A. ETL Framework is an open source extract transform load engine written in Java. It runs on all major platforms and can be easily integrated into other applications.

Q. Is ETL Framework free?
A. The software is free and open source.

Q. What type of license is required for the ETL Framework?
A.  LGPL.

Q. Can I include and distribute ETL Framework with my application?
A. Yes, you can.

Q. Can I download source code?
A. Yes, you can. There is an ETL Eclipse project in the ETL Framework downloads section. It includes a source code and java doc for the open source components. Also check out the following open source projects: Google Code, SourceForge and CodePlex.

Q. How is support provided?
A. We offer free support via e-mail. Commercial support services are also available.

Q. How can I download software?
A. All software is available for download for free at any time. Just follow the links on the product pages.

Q. Which operating systems are supported?
A. Software has been tested on Windows (XP and above) and OS X (Leopard and above). Products are expected to work in all major versions of Unix and Linux.

Q. Which versions of Java are supported?
A. Software requires Java 6 and above. Java 7 is supported.

Q. What are the minimum system requirements?
A. At least 2 GB of RAM, 30 GB of free disk space.  We recommend at least 4GB of RAM.

Data Migration Suite FAQ

General

Q. What is Data Migration Suite?
A. Data Migration Suite is an intuitive any-to-any data migration tool. It supports a wide range of databases and other data sources and does not require any programming skills.

Q. Is Data Migration Suite open source?
A. While some components of the Data Migration Suite are open source (for example ETL engine), the Data Migration Suite itself is not.

Q. What type of license is required for the Data Migration suite ?
A.  LGPL is used for the open source components and a proprietary software license is required for the commercial products.

Q. Can I evaluate the software before I buy it?
A. Yes, you can. A standard 20-day trial period is permitted with the evaluation license. After 20 days from the first use, the commercial modules will be automatically disabled.

Q. What are the evaluation license restrictions?
A. The evaluation license will expire after 20 days from the first use. Also, data migration functionality is limited to 1000 records for each data set.

Q. How can I check which edition I have and how many evaluation days are left?
A. Start Data Migration suite. Go to About.

Q. How is support provided?
A. We offer free support via e-mail. Commercial support services are also available.

Q. How can I download software?
A. All software is available for download for free at any time. Just follow the links on the product pages.

Q. Which operating systems are supported?
A. Software has been tested on Windows (XP and above) and OS X (Leopard and above). Products are expected to work in all major versions of Unix and Linux.

Q. Which versions of Java are supported?
A. Software requires Java 6 and above. Java 7 is supported.

Q. What are the minimum system requirements?
A. At least 2 GB of RAM, 30 GB of free disk space. We recommend at least 4GB of RAM.

Purchasing

Q. What do I buy?
A. You buy a license for the commercial edition. The product itself can be downloaded for free at any time.

Q. What is a license?
A. A license is a small file which will be delivered to you by e-mail within 24 hours after purchase.

Q. What should I do with a license file after I receive it by e-mail?
A. Just put in the config folder. Don’t worry about other licenses. The most permissive license will override the others.

Q. I have not received my license within 24 hours after purchase. What should I do?
A. Please contact our authorized reseller FastSpring at orders@fastspring.com.

Q. Do I need to purchase individual licenses for each user?
A. Yes, you do.

Q. Can I use the same license at work and at home?
A. Yes, you can.

Q. Can I use the same license on different operating systems?
A. Yes, you can.

Q. Do I need to periodically renew a license?
A. No, you don't.

Q. Am I eligible for free upgrades?
A. One year of free upgrades is included. Please contact us if you want to purchase extension.